At Withings, we are committed to making our website accessible to as many people as possible, in line with the European Digital Accessibility Directive. We recognize the importance of equal access to information and online services for all users, including those with disabilities. And we believe that our customers should be able to shop easily online at withings.com.
If you encounter any accessibility problems on our site, or if you have any suggestions for improving its accessibility, please do not hesitate to contact our support team.
This status report applies to the withings.com website. To date, our Withings.com website is partially compliant with digital accessibility standards due to the main non-conformities listed below.
Our audits have highlighted the following categories of accessibility problems:
1. Problems with forms and interactive elements:
Many form fields and buttons lack accessible labels or names, making them difficult or impossible to use for screen reader users and keyboard navigation.
Drop-down lists and input fields require accessible names.
Tab order is not always logical due to the use of tabindex greater than 0, hindering keyboard navigation.
2. Color contrast problems :
Some texts and graphic elements do not respect minimum color contrast ratios, which can make content unreadable for the visually impaired.
3. Semantic and structural problems:
ARIA attributes are sometimes misused or inappropriate for elements.
List elements are not always correctly nested within lists, which can disrupt the semantic structure for assistive technologies.
The language attribute (lang) is missing on the main element, which can affect pronunciation by screen readers.
4. Lack of alternative text for images:
Some images lack alternative text descriptions (alt), making them inaccessible to users who can't see them.
None
We have carried out in-depth accessibility audits, in particular using the Axe and Pa11y tools.
We are fully committed to a process of continuous improvement to achieve compliance. The following action plan details the steps we will be implementing:
Goal: Achieve compliance with digital accessibility standards by June 28, 2027.
Priority areas:
1. Improving forms and keyboard navigation:
- Action: Systematically associate clear and precise labels "label" with all form fields "input", "textarea", "select".
- Action: Ensure that all buttons and interactive elements have an accessible name (aria-label, aria-labelledby, textual content).
- Action: Eliminate or correct the use of tabindexes greater than 0 to ensure a logical and natural tabbing order.
- Action: Test full keyboard navigability throughout the site.
2. Correct color contrast problems:
- Action: Review our site's color palette to ensure that all important text and elements meet the required color contrast ratios (WCAG 2.1 AA).
- Action: Use contrast verification tools during development and validation.
3. Optimize code semantics and structure:
- Action: Correct the use of ARIA attributes so that they are appropriate to the element's role.
- Action: Ensure correct semantic structure of lists ("ul", "ol", "li").
- Action: Add the correct lang attribute to the element.
4. Add alternative text for images :
- Action: For all meaningful images, add descriptive and relevant alt text.
- Action: For decorative images, ensure that the alt attribute is empty (alt="") so that they are ignored by screen readers.
- Check and correct alternative texts for images.
- Correction of contrast and general semantic problems.
- Implementation of priority corrections to forms and keyboard navigation.
- Carry out another full accessibility audit of the site.
- Publication of the final accessibility declaration and update of this page.
We undertake to update this page regularly to reflect our progress in terms of accessibility.
If you notice a lack of accessibility that prevents you from accessing any content or functionality of the site, and you report it to us and are unable to obtain a response from us, you are entitled to send your complaints or a request for referral to the Défenseur des droits.
There are several ways to do this:
Write a message to the Défenseur des droits
Contact the Défenseur des droits delegate in your area
Send a letter by post (free of charge, do not use a stamp):
Défenseur des droits
Free reply 71120
75342 Paris CEDEX 07
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